Preservation
Is the solution working and being upkept?
The proof of quality in technology solutions and services lies in long-term viability. With equipment, dependencies evolve; processes grow outdated, and breakdown risks increase over time. True success means designing and implementing for future sustainability.
That is why SG's support capabilities span far beyond launches. Our partners and people embed future-proofed management tools providing visibility and control through preventative monitoring. With robust SLAs outlining staff augmentation options, we supplement in-house resources to maximize field availability. Our practices instill future administrator capability and adapt documentation/training content with your changing organizational landscape.
Whether revitalizing legacy infrastructure, safeguarding cloud investments, or maximizing next-generation platforms, our team safeguards and maintains your most critical technology initiatives. Partnering with us means adopting a partner positioned to meet your needs not just today but continually over the long run.
Surround yourself with people who support encourage cheer for maintain you
When you need support, it's important it works
This is why SG employs the best partners and packages a program that takes in account software, field resources, technical specialists and warranties. We know it takes a tribe to keep your business running, we will bring you a thoughtful offering that is there when you need it.
- Partner Driven
- Onsite Oriented
- Equipment Focused
System Preservation
Monitoring
SG partners with the best NOC monitoring companies in the business. We have access to a variety of tools and talent as it pertains to remote remediation and network operations monitoring.
Day-2 Support
Our close-out workflow is built to allow for easy onboarding to day-2 support. We work with a variety of support firms that we can bring for onsite, remote and preventative support. We have access to 4-hour response programs as well as 24/7 call centers both onshore and offshore.
Warranty Claims
Unless you've purchased an onsite warranty, these claims need to be processed by someone physically with the devices that are failing. We understand how to run RMA and advance replacement programs so that your equipment is handled as per the OEM spec.
Maintenance
Preventative and reactive maintenance ensures a solution outlives its warranty. SG has everything needed to run onsite maintenance on any enterprise solution.
Part Swap
Electronics fail. We understand this. SG has simple and scalable solutions around onsite part swap. We can also bring in partnerships for depot repair, forward logistics & and warehouse storage.