SG CARE+
HOW WE DELIVER
Pre-Planned
Scheduled Dispatch Requests
Next Business Day
24-hour Response Dispatch
Same-Day
8-Hour & 4-Hour Response
Maintenance
Preventative Maintenance Visits
Evaluation
Site Check & Survey Visits
Day Two. Done Right.
Installing technology is only Day One. What happens afterward determines how well it performs throughout the rest of its lifecycle.
SG CARE+ is our bundled suite of nationwide support programs built to keep enterprise technology running when issues arise, changes are required or equipment needs to be maintained, upgraded or replaced.
From reactive break/fix and expedited dispatch to scheduled maintenance, infrastructure changes, parts replacement and multi-site support programs, #TeamSG provides one field-services organization to support technology long after deployment is complete.
WHAT WE DO
TRIAGE & DIAGNOSTICS
Remote coordination and onsite troubleshooting to identify problems and determine the field action required.
PARTS & REPLACEMENT
Replacement equipment coordination, onsite parts handling, swap-outs and supporting field activity.
BREAK/FIX DISPATCH
Nationwide field resources dispatched to diagnose, repair or replace failed technology and infrastructure.
INFRASTRUCTURE SUPPORT
Cabling, connectivity and other physical infrastructure work required to restore or modify technology environments.
MAINTENANCE & UPGRADES
Scheduled maintenance, device changes, infrastructure modifications and in-field technology upgrades.
SIMPLE TICKETING
SG works directly within your ticketing platform, eliminating swivel-chair workflows and unnecessary integrations. Your data should stay where it belongs. When needed, we can also bring our Quickbase tools into any service program.
ONE SUPPORT PLATFORM. FOUR WAYS TO DEPLOY IT.
The SG Promise
- Tell You the Truth
- Own the Outcome
- Plan for Reality
What types of technology can SG CARE+ support?
SG CARE+ supports the enterprise technology and physical infrastructure SG works with across the field, including network equipment, connectivity, cabling, devices and other project-defined technology environments.
Is CARE+ only for emergency break/fix?
No. CARE+ supports both reactive and planned field services, including troubleshooting, emergency dispatch, scheduled maintenance, upgrades, replacement activity and recurring multi-site support.
Can CARE+ support all of our locations?
Yes. CARE+ is designed for distributed enterprise environments requiring centralized coordination and nationwide field coverage.
Does CARE+ require a monthly contract?
No. The final CARE+ model supports flexible pricing structures, including on-demand rates as well as traditional monthly service contracts, allowing support to align with operational and budget requirements.